FAQs

We answer your most frequently asked questions.

Delivery Information

We’re a home-grown Brisbane bakehouse based on Brissy’s Southside. If you’re located in Brisbane or the surrounding suburbs, we can hand deliver your order any day of the week at a time that suits you best. We offer two types of delivery options:

STANDARD DELIVERY.

Your order will arrive on your selected date, any time between 7am and 4pm.

PRIORITY DELIVERY.

Your order will arrive on your selected date within a two-hour timeframe of your choosing between our business hours (7am – 4pm).

You can check if we deliver to your area using our Delivery Rates Finder here.

We highly recommend that you have someone home to receive your order as we will only attempt delivery once. 

If you think there is a chance someone won’t be home to receive your order, we recommend leaving a cooler bag or esky at your front door so we can leave your desserts in a cool, safe place.

For more information, please read our full Terms & Conditions.

As we do not have a store front yet, we are sadly unable to offer order collections at this time.

Products & Ingredients

We sure do! We have a variety of gluten free, dairy free and vegan option available through our online store. 

Please note: While we take great care when baking these products, we do advise that all of our products are produced using the same kitchen facilities and utensils. Therefore, our products may contain traces of peanuts, tree nuts, milk, egg, wheat, sesame and soy.

As we do not add any artificial preservatives to our products, they are always best eaten fresh. If your desserts are not consumed on the day you receive them, please see below our care instructions for each product:  

CAKE/CUPCAKE CARE INSTRUCTIONS

Store our cakes and cupcakes in the fridge for up to 3 days. As they are best eaten at room temperature, remove from the fridge 1-2 hours before consuming.

BROWNIE CARE INSTRUCTIONS

Store our brownies in the fridge for up to 7 days. Brownies can be eaten straight out of the fridge, at room temperature, or heated up in the microwave for 10-20 seconds. If heated up, the chocolate ganache will melt into a gooey chocolate sauce.

COOKIE CARE INSTRUCTIONS

Store our cookies at room temperature for up to 3 days. Cookies can be eaten at room temperature or heated up in the microwave for 10-20 seconds to resemble that ‘just-out-of-the-oven’ taste and texture.

Orders & Payment

You can visit our online store to place an order for some sweet treats!

Select which desserts you would like to purchase, add them to your cart and then check out. 

Once you are in the check out area, you can select your preferred delivery date, delivery method (i.e. Standard Delivery or Priority Delivery) and make payment.

Get in touch with us! If you are wanting to place an order that exceeds the maximum quantities we have available through our online store, contact us with details of your order and we can put together a custom quote for you. 

Orders placed through our online store have a minimum 2 day turnaround time. You are able to select any delivery date after this 2 day turnaround. 

For custom orders (e.g. custom cakes, cupcakes, Desserts Walls etc.) we require at least 1 week’s notice but may need up to 4 week’s notice depending on your order requirements. 

We ask that you please give us as much notice as possible to ensure that we can meet your order requirements.

If you are wanting to place a last-minute order, email (info@bakedbymg.com.au) or text us (0404 311 746) your order details and we will let you know if we have availability. 

As per our refund policy, the following will be offered for order cancellations:

  • Full refund for cancellations that are made more than 30 days from the nominated delivery date.
  • 50% refund of the total order value for cancellations that are made between 15 and 30 days from the nominated delivery date.
  • No refund will be given for cancellations made within 14 days or less from the nominated delivery date.

For more information, please read our full Terms and Conditions.

Dessert Walls

We have three different size walls that can cater anywhere from 15 to 500+ guests. The size of the wall and the number of desserts adorning your wall will depend on which Dessert Wall Package you select.

Yes! Depending on which Dessert Wall Package you choose, you can select between 2 to 8 different flavours/desserts to fill your wall. If you’re finding it difficult to pick just a few flavours, you are able to add more flavours to your wall as an additional extra so your guests will be spoilt for choice!

We want everyone to enjoy our desserts and have a wonderful time at your event. That’s why we currently have a delicious range of gluten-free, dairy-free and vegan options available.

Please note: While we take great care when baking these products, we do advise that all of our products are produced using the same kitchen facilities and utensils. Therefore, our products may contact traces of peanut, tree nuts, milk, egg, wheat, sesame and soy.

As part of our Dessert Wall Packages, you get to choose one of our beautifully crafted golden signs to adorn your wall. We have five different golden sign options including:

  • Eat me!
  • Let’s party!
  • Sip, sip hooray!
  • Oh baby
  • Forever begins today

To give your wall a special personal touch, you have the option of adorning your wall with a personalised sign as an additional extra.

While we have no doubt that our Dessert Walls would look beautiful in almost any location, unfortunately they have not been designed to withstand unpredictable weather conditions such as wind and rain. Therefore, our walls are strictly for indoor use only.

To make a Dessert Wall booking, we require at least 4 weeks notice before the date of your event.

We ask that you please give us as much notice as possible to ensure that we can meet your order requirements, and avoid any disappointment in case we’re fully booked out. It is also important that you give us plenty of notice if you are wanting to add personalised touches to your wall as these take time to design and create.

Get in touch with us! We’re happy to answer any questions that you have about our Dessert Walls via phone and email. When you’re ready to make a booking, we will send you our Dessert Wall Form to fill out, and then we can discuss how to make your wall special for your event. After confirming all of your Dessert Wall details, you are able to lock in your booking by making a 50% deposit.

Please note that your booking is not confirmed until this 50% deposit has been made.

When you order one of our Dessert Walls, you will be sent an invoice via email that will require you to pay a 50% deposit in order to secure your booking. The balance of this invoice will be due 14 days prior to the day of your event.

As per our refund policy, the following refunds will be offered for Dessert Wall cancellations:

  • Full refund for cancellations that are made more than 30 days from the nominated event date.
  • 50% refund of the total order value for cancellations that are made between 15 and 30 days from the nominated event date.
  • No refund will be given for cancellations made within 14 days or less from the nominated event date.

For more information, please read our full Terms and Conditions.

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